Refund policy

Returns

I gladly accept returns within 5 days of delivery and must receive the item back within 14 days of delivery. Please reach out to me at info@thegoldenwhimsyco.com to start a return. All returns must qualify for a return. Jewelry must be unworn. All original packaging must be included (pouch/box and necklace/bracelet/earring card). Due to hygienic reasons, I do NOT accept returns on earrings. I do not accept returns on personalized jewelry. If you are eligible for a return, I will send a prepaid label for you to use to send the item back and a $10 return shipping fee will be deducted from the refund. If the item is not returned in its original condition, the buyer is responsible for any loss in value. 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Exchanges

I gladly accept exchanges within 5 days of delivery and must receive the item back within 14 days of delivery. Please reach out to me at info@thegoldenwhimsyco.com to start an exchange. All exchanges must qualify for an exchange. Jewelry must be unworn. All original packaging must be included (pouch/box and necklace/bracelet/earring card) - Due to hygienic reasons, I do NOT accept exchanges on earrings. - I do not accept exchanges on personalized jewelry.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like personalized items and earrings. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

You can always contact us for any return question at info@thegoldenwhimsyco.com.